At Kenya Multiple Listing Services Company Ltd (KMLS), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, mobile applications, and related real estate services. By using our platform, you consent to the practices described in this policy.
1. Introduction
KMLS is a digital real estate platform that connects property buyers, sellers, renters, and agents through verified listings across Kenya. This Privacy Policy outlines our commitment to handling personal data responsibly, transparently, and in compliance with the Kenya Data Protection Act (2019).
2. Information We Collect
We collect personal and non-personal information to improve user experience and service quality. This includes:
a. Personal Information
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Full name
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Email address
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Phone number
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Physical or mailing address
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Property ownership or listing details
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Identification information (if required for verification)
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Payment or transaction details (for services or premium listings)
b. Non-Personal Information
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Browser type and version
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Device information
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IP address and location
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Cookies and usage data
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Date and time of visits
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Clickstream and browsing behavior on the site
3. How We Collect Information
KMLS collects data through:
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Direct input: When users register, submit a property, or contact us.
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Automated tracking: Using cookies, analytics, and tracking tools to understand user interactions.
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Third-party integrations: When using payment gateways or linked platforms (e.g., social logins or advertising networks).
4. How We Use Your Information
We use collected information for the following purposes:
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To create and manage user accounts.
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To verify property listings and ensure platform authenticity.
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To facilitate communication between buyers, sellers, and agents.
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To send updates, newsletters, and promotional content (only when consent is given).
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To analyze website performance and user preferences.
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To enhance security, detect fraudulent activity, and comply with legal obligations.
5. Sharing of Information
KMLS respects your privacy and only shares data in limited situations:
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With verified agents or partners: To facilitate communication between users and property agents.
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With service providers: For hosting, analytics, marketing, or payment processing — under strict confidentiality agreements.
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For legal reasons: When required by law, court orders, or government authorities.
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In case of mergers or acquisitions: Where business assets are transferred, your information may form part of that transaction (you will be notified accordingly).
We do not sell, rent, or trade your personal information to third parties.
6. Data Retention
KMLS retains personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once data is no longer needed, it is securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and track usage patterns.
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Essential cookies: Enable website functionality.
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Analytics cookies: Help us understand how visitors interact with the site.
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Marketing cookies: Support personalized advertising.
You can modify your browser settings to decline cookies, but this may affect some website features.
8. Data Security
We implement industry-standard security measures to protect personal data, including encryption, firewalls, and secure servers. However, no online system is 100% secure, and KMLS cannot guarantee absolute protection against unauthorized access.
9. User Rights
Under the Kenya Data Protection Act (2019), you have the right to:
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Access your personal data.
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Request correction or deletion of your data.
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Withdraw consent for data processing.
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Object to data usage for marketing purposes.
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Request information about how your data is used.
You can exercise these rights by contacting us at privacy@kmls.co.ke.
10. Third-Party Links
KMLS may contain links to external websites or partner services. We are not responsible for the privacy policies or content of these third-party sites. Users are encouraged to review their policies before providing any personal information.
11. Children’s Privacy
KMLS does not knowingly collect personal information from children under the age of 18. If you believe a minor has submitted data without parental consent, please contact us, and we will promptly delete the information.
12. Changes to This Privacy Policy
KMLS may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or business practices. The latest version will always be available on our website. Continued use of our services after updates constitutes acceptance of the revised policy.
13. Contact Us
For any inquiries, requests, or complaints regarding this Privacy Policy, please contact us through:
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Company Name: Multiple Index Listing Kenya Company Ltd (KMLS)
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Phone: +254 101869265
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Address: Sanlam House 1st floor, Kenyatta Ave.
By using KMLS, you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your information as described above.